By Mika Sissonen, Sr. Solution Marketing Manager, SAP Social Software If you interact with customers in your role, you know how important it is to resolve customer issues as effectively and quickly as possible. Happy customers lead to repeat business and higher order values. Unhappy customers lead to not only fewer sales but also – in worst http://blogs.successfactors.com/blogs/business-execution/successfactors-q1-2014-release-how-sap-jam-helps-your-team-resolve-customer-issues-faster/