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    The Leadership Deficit: The Problem, Its Causes, and Solutions


    Only 8 percent of respondents are performing the number one solution for overcoming leadership skills gap: developing leadership capabilities in ALL employees

    According to a new study from APQC, nearly 80 percent of respondents indicate that current business challenges require a different leadership style, but only 21 percent said that their organization’s leadership practices are very effective, thus indicating a broad inability to build new leadership skills. Further, 46 percent report that their organization places little or no priority on leadership development. As outlined in APQC’s report—The Leadership Deficit—solutions for overcoming these challenges are not easy but may start with something as simple as developing necessary leadership capabilities in ALL employees, not just high performers.

    Sponsored by THEaster Consulting, the research garnered survey responses from 547 professionals. “In this study, we found that leadership deficiencies are big and there are many of them, largely because leadership development is underfunded, outdated, and resisted,” said Elissa Tucker, SPHR and Human Capital Management research program manager for APQC. “These findings suggest that organizations may need to adopt a number of cultural changes and revise human resource policies and practices to help alleviate the leadership skills shortage. From new compensation models, to how and for whom leadership training is conducted, our study provides a number of potential solutions for what is seen as a growing business challenge.”

    The Problem

    APQC’s study identified the top leadership skills organizations need to succeed, and then what leadership skills employees currently possess. When skills needed versus skills employees possess were compared, APQC identified the following as the top five leadership skill deficiencies:
    1. strategic planning
    2. change management
    3. knowledge sharing
    4. listening
    5. emotional intelligence

    What’s Driving the Gap?

    To identify the key contributing factors to the leadership skills shortage, participants were asked how much various leadership and business trends described their organizations. APQC then investigated the relationship between the different leadership trends and the total leadership skills gap. The top four leadership trends significantly associated with the largest leadership skills gaps are:
    selection, development, and reward practices encourage an outdated leadership style
    leaders are resistant to changing their leadership styles
    organizations are underinvesting in leadership development
    current business challenges require a different leadership style.

    APQC conducted the same analysis with business trends impacting organizations, and found the following four trends to be associated with the largest skills gaps:
    unpredictable events
    reduced employee tenure
    aging work force
    emergence of Generation Y/Millennial work force.

    Potential Solutions

    Survey participants rated how well a number of leadership practices described their organizations, after which APQC examined whether each practice is associated with a larger or smaller leadership gap. The results indicate that the top four practices associated with the smallest skills gaps are:
    leadership capabilities are developed in all employees;
    a leadership competency model is used to select and develop leaders;
    employees selected as having leadership potential take part in a formal leadership development program; and
    compensation is based on performance.

    One leadership practice was significantly associated with a larger skills gap—having a significant difference between leader compensation and compensation of other employees.

    “These results suggest that, contrary to common practice, leadership capabilities should be developed in all employees,” said Tucker. “Doing so provides a larger pool from which to choose candidates for formal, high-potential leadership development programs. More importantly, organizations that go a step further to establish work cultures and practices that empower all employees to act as leaders can respond more quickly and precisely to unpredictable events. Other practical measures, such as using leadership competency models to guide development efforts and aligning monetary incentives with organizational strategy, will help encourage the right behaviors in leaders and the best outcomes for their organizations.”

    “Our clients at THEaster Consulting come to us seeking innovative, informed solutions to the toughest human resource management challenges, and The Leadership Deficit report from APQC provides us with actionable data to build support for cultivating leaders who proactively address the needs of today’s workforce, not just continue doing what they’ve always done,” commented Terri Hartwell Easter, principal at THEaster Consulting. “The reality is that present-day business challenges require a sustained investment in leadership development, and organizations who take the lead on leadership are the ones that will come out ahead now and in the future.”

    A survey synopsis as well as an infographic are available on the APQC website. Have any questions about the report? Tweet me or comment below!

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    comment 4 Comments
    • Kamyar Shah
      01-29-2014
      Kamyar Shah
      Emotional Intelligence is an undervalued concept. Essential and basic theories dictate that we value emotional maturity and in turn intelligence. Having said that we should consider the background of any given individual before assessing their potential of being effective leaders .
    • Linda Galindo
      02-01-2014
      Linda Galindo
      These numbers give me pause. I wonder if they give a CEO pause too. Only 21% of respondents think that leadership (defined as ?) in their organization is effective. And here are the specific gaps mentioned: 1. strategic planning 2. change management 3. knowledge sharing 4. listening 5. emotional intelligence “One leadership practice was significantly associated with a larger skills gap—having a significant difference between leader compensation and compensation of other employees.” Is pay for “leaders” significantly more than frontline employees while widespread failure to develop the very people who are depended upon to manage effectively continues? My experience working with organizations is an underlying a lack of personal accountability. In this case holding leaders accountable for defining the skills, training and support necessary to be competitive and not pushing that off to Human Resources to “make it happen.” Leaders must be accountable for owning the clarity of what is needed first. Frontline employees want to be good decision makers, problem solvers and accountable for contributing fully. They need leadership by example. Employees are not expendable overhead. Employees are vital to business. Make them full partners. Real leaders know how to do that so starting with leadership training for ALL sounds like a good first step.
    • Sue Lam
      02-03-2014
      Sue Lam
      Thanks for your comment, Kamyar. Do you think that emotional intelligence can be taught to those who may lack it?
    • Sue Lam
      02-03-2014
      Sue Lam
      Hi Linda, thanks for your comments. I think you bring up a good point about holding leaders accountable for the types of skills that employees need in order to become leaders themselves. In my opinion, many times employees don't know what is needed or expected of them so they don't know where to focus.

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