By Dr. Steven Hunt, Vice President, Customer Research at SuccessFactors There’s a big difference between using goals for personnel administration versus using goals to support business strategy and operations. Administrative goals focus on justification of compensation decisions for individual employees, while operational goals focus on driving corporate strategy. By default, a lot of businesses end up http://blogs.successfactors.com/blogs/business-execution/the-big-switch-moving-from-administrative-to-operational-goals/