I’ve been in Miami all week for the Net Promoter Conference. If you’re not familiar with the concept, net promoter is a way of thinking about, measuring and improving customer loyalty. Net promoters are those who’ll rate their likelihood to recommend you to others a “9″ or “10″ on a 0-10 point scale. These are The post Getting Psyched for the Big Game in Miami appeared first on The Workforce Institute.
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