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In 2013, APQC conducted a study to pinpoint best practices for how organizations document and share knowledge, as well as how they enable access to that knowledge and ensure it is applied in new contexts. This article provides an overview of that study, including a list of the 19 study findings and descriptions of the six participating best-practice organizations:
read more http://www.apqc.org/knowledge-base/documents/transferring-and-applying-critical-knowledge-study-overview