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    Kronos Survey Shows Consumers Expect Seamless Omni-Channel Experience This Holiday Season
    Torie Palm
    More than two-thirds of Americans agree that a negative shopping experience within a single channel negatively impacts their perception across all shopping channels including physical stores, online, mobile, phone centers, and catalog. http://www.kronos.com/pr/kronos-survey-consumers-expect-seamless-omni-channel-experience-holiday-season.aspx


     
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