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    Engaged Employees Lead To Engaged Customers at MGM Resorts International


    To consistently engage, entertain, and inspire guests, we talk a lot at MGM Resorts about the need to have one culture. An HR transformation strategy that includes the companywide rollout of a new shared services organization will nurture that one culture. Workday, which will go live at MGM Resorts on Dec. 30, is critical to that transformation strategy. http://blogs.workday.com/Blog/engaged_employees_lead_to_engaged_customers_at_mgm_resorts_international.html

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    comment 1 Comment
    • Arti Sehgal
      11-08-2013
      Arti Sehgal
      "In order to avoid being left behind, large corporations would do well to listen to the millennial ethos that emphasizes change and personal impact. Some specific steps these corporations should take: • Weave company values and impact-driven language into recruiting material, and overall company messaging. • Emphasize the company’s vision and mission to employees on an ongoing basis. Involve them in strategy conversations to make candidates feel they are a part of something they can impact. • Offer ample room to grow, and some leeway for employees to pursue their own ideas — like Google’s “20 percent time” policy. • Get better at identifying and promoting young talent early on. They likely won’t wait around for more than a year for that first promotion. • Consider offering sexy (often low-cost) perks, like start-ups do (e.g., free massages or an car allowance). If this is n0t possible at the corporate level, give managers leeway to bestow these perks on a one-off basis, as rewards for exceptional work. • Offer equity in addition to salary.As they like to feel as though they have part in the game. Arti Sehgal www.farsightitsolutions.com"

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