October 1st, 2013 is the first CX Day, a global celebration of companies and people that are creating great experiences for customers. Go to cxday.org for a schedule of events. One of the highlights is a webinar with Dan Hesse, the CEO of Sprint: Webinar: Customer Experience from http://www.9inchmarketing.com/2013/10/01/celebrating-cxday-on-october-1st/