In a latest survey of some 120,000 employees globally, it was interesting to see a wide gap open up when we asked people what they felt the critical soft skills for success were in their organization. By a considerable margin, the most important skill for success was rated as 'cooperation' or 'teamwork'. Given how important this is to so many people, it is interesting to see how few employees feel it's a skill they personally need to work on (fewer than 20% admitted this was an area for development). The same could be seen when we asked about 'Active Listening' skills — again, many people felt this was a critical element of success, yet few felt it was something they were lacking in.