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    Diminished Return and Customer Feedback
    John Sumser
    No one would ever argue NOT to listen to customers. But sometimes it’s appropriate to change the volume on customer feedback. I started thinking about this a few weeks back when a client asked me about features they were considering adding/pruning.  My response was to ask what the customers thought. Typical response, right?  But, the http://feedproxy.google.com/~r/HRExaminer/~3/cGTx3ffg2JY/


     
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