Many incidents of workplace violence are a result of conflict between individuals. This conflict can be reduced or eliminated with effective de-escalation intervention. The key is Prevention of conflict which can prevent the violence altogether!
Below is a link to an excelent free, downloadable eBook on the subject. Note – sometimes when this eBook is ordered, the download link accidently ends up in your spam/junk folder.
http://bit.ly/P3QkBo
