Who should manage your recruitment process? Is it cheaper, better and more effective to do things in-house, or to outsource?

Regardless of which answer is right for your organization, making a solid business case for either can be a significant challenge. As a starting point, it requires you to read the mood regarding your current recruitment process, and in particular, to understand why people feel it is working (or not working) for them.

Once you've determined what your recruitment process really costs—and we explained how to do this in a previous blog —the next step is to figure out just how strong your stakeholders' appetite for change really is.

If people are generally dissatisfied with the outcomes the current recruitment process is delivering for them, the driving force behind this dissatisfaction must be determined. Is it because of the process, or due to broader business issues?

Surveying the end users is by far the fastest and best way to determine which improvements to your recruitment service will have the most impact. So start by asking questions like:

Candidate

What’s your view of this company now that you've been through the recruitment process?
How worthwhile was the process for you and would you apply again?
Was the investment of time and energy too much/too little relative to the outcome?
How professional was it?

Hiring Manager

How successful has the recruitment process been in terms of meeting talent requirements?
Do you have a positive view of the process overall?
Is the process keeping pace with your hiring needs, or are you experiencing long cycle times?
Do you feel that there is too little/too much involvement from you in the process?
Do you feel the process cast the organization in the best light with the right talent?

HR/Procurement

How complex and time-consuming is the recruitment process? How many staff and what proportion of their day is spent on recruitment-related activities?
How effective is this investment in delivering the right people to the right roles in the right timeframes?
What do you feel the process says about you/your team/the entire business?

The questions are part of Talent Acquisition: In-house or Outsource. 
You can download this free ebook on how to evaluate your current recruitment process here.