In case you are catching up on your reading or just discovering our blog, here are our top stories for last week, August 22- August 26, 2011. Check out the hot topics in Leadership & Managment.
Quote of the Week
"Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall."
Stephen Covey
3 Principle of Matching People to Jobs
Organizations with a philosophy of matching people to jobs can get a leg-up on their competition. Having followed 360,000 people through their career during a period of 20 years, a major study published by Harvard Business Review demonstrated that a key ingrediant in retaining people is ensuring that they are matched to their jobs in terms of their abilities, interests, and personalities.
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How far would your company go to provide execptional customer service?
5 Lessons from Morton's Steakhouse in How to Delight Customers
Last week something amazing happened: At a time when companies are charging more and providing less, one company went out of its way to delight a patron with exceptional customer service. And for their good deed, they're making international headlines and drawing both praise and criticism.
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The 4 "B's" of Talent Acquisition - Which One is Right for You?
Talent acquisition has become the heavy artillery in the war for talent. In the ultra-competitive world in which we live, organizations with the right people in the right jobs at the right time stand to win big. These organizations take care to understand their current state, forecast talent gaps and take the necessary steps to close those gaps.
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3 Steps to Replicate High Performers in Your Organization
Does the 80/20 rule apply in your organization? Do you wish you could consistently replicate high performers? Successful leaders know that a small percentage of people drive a disproportionate percentage of value to an organization. Although this is clear in roles that can be measure through hard numbers, such as sales, we often see this play out in customer service, engineering, product development, and marketing roles as well.
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5 Talent Considerations for Mergers and Acquisitions
What’s at the Heart of a Successful M&A?
Mergers and acquisitions (M&As) are a part of business and happen in both flourishing and dismal markets. Some are wildly successful, some fail miserably, and some just leave us scratching our heads. Why do some M&As work and others fail?
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3 Steps to Creating a Healthy Work Environment
Creating a healthy work environment keeps our key people engaged and loyal in an era when we’re demanding they do more with less. Not healthy in the sense of lots of fresh air and few toxic chemicals knocking around (although that’s always a good start), but a healthy psychological work environment—one where providing recognition for exemplary performance seems normal. There are several key elements to achieving this.
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5 Simple Succession Planning Questions and A Good Lesson from Apple
Succession planning at the CEO-level and beyond is serious business. In a public letter to Apple's board resigning as chief executive, Steve Jobs wrote "I strongly recommend that we execute our succession plan and name Tim Cook as CEO of Apple."
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