Recognize This! – Success is about much more than results and deadlines. It’s about delivering those results within the right context of values and mission.
If the performance appraisal as it stands today is broken, what should we consider instead? Whatever the outcome, be sure the focus of your appraisal process is based on the behaviors you want to encourage and not those you don’t.
Zappos has this nailed in terms of the performance appraisal process, having recently switched from the traditional approach of results-based reviews to:
That’s precisely the right approach in all but one facet – limiting feedback on behaviors demonstration to managers only. That’s why I advocate so strongly for strategic employee recognition solutions that let anyone recognize another colleague for demonstrating company values in their work – with a detailed message.
If Zappos did that, think how many more data points their review process would have. Think how much more motivated their (already highly motivated) employees would be.
Would you switch to a review process based on demonstration of your company values?