Gregory Smith

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The Navigator is published by Greg Smith,<br />
Lead Navigator, Chart Your Course International Inc.<br />
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View this newsletter on our website:<br />
http://www.chartcourse.com/Enav-172.html<br />
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PERSONAL NOTE FROM THE LEAD NAVIGATOR<br />
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Scott Adams has never been a fan of management. Adam's cynical view of work life is illustrated in his Dilbert cartoons. In the November 6-7 edition of the Wall Street Journal, he said, "The primary purpose of management is to kill any hope that staying with your current job will work out for you."<br />
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Basically, he was poking fun at bad managers who make life miserable for the people they are supposed to be managing. His article said the best way to stimulate the economy is to force good people to quit so they start their own businesses and therefore create more jobs. That is a lopsided way of looking at things, but it does make sense. Adams said that was how he got started as a cartoonist. He was so bored and frustrated at work he started drawing cartoons to maintain his sanity. Finally, he quit his job. Bad management was the straw that broke the camel's back.<br />
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Are your managers doing what they have been hired to do? Or, are they creating a situation that will force good people to leave when the economy starts to improve? The scary part is, many of those employees have already 'quit' but you are still paying them.<br />
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Businesses have held back raises, stopped promotions, cut pay and benefits because of the economy. This has fostered a growing level of frustration and job dissatisfaction. Employees have the growing perception businesses have used the economy as an excuse to punish them so management can hold onto more profits. Unless employers start evaluating and reversing their course there will be a major backlash.<br />
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Synovus Financial has a policy that states,<br />
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"A manager's most important role is to serve, grow and inspire his or her people—with no exception."<br />
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Give us a call to discuss how we might be able to help you create a talent management process to attract, engage and retain your people.<br />
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To your success,<br />
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Greg<br />
President and Lead Navigator<br />
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UPCOMING EVENTS<br />
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Nov 13<br />
Athens, GA – Rotary Leadership Academy<br />
www.rotaryleadershipacademy.com<br />
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Nov 19<br />
San Francisco – California CPA Employment Practices Conference<br />
Managing Change: How to Keep Your Employees Engaged, Motivated and Heading in the Right Direction<br />
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DISC Certification Program<br />
Two-day Master Certified Professional Behavioral Strategist Program<br />
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November 17-18<br />
December 14-15<br />
January 25-26<br />
Cost: $1950<br />
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More information<br />
http://www.chartcourse.com/disc_certification_training.html<br />
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DID YOU KNOW….<br />
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RECESSION = HEALTHIER WORKERS?<br />
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While the recession takes a toll on the nation's wallets, it may actually be helping its waistline. According to a new survey of 4,498 American workers, 47 percent report they have been packing a lunch more often to eat healthier or save money.<br />
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Source: CareerBuilder.com, Chicago<br />
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TECHNOLOGY DIVIDE<br />
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Thirty-nine percent of men say they use a Smartphone or other device to improve their efficiency at work, compared to only 13 percent of women who say the same, according to new research.<br />
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Source: The Chartered Institute for IT, London<br />
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TRUST TAKES A BEATING<br />
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According to a new poll, 34 percent of 754 employed Americans plan to look for a new job when economic conditions improvel. Forty-eight percent of them cite loss of trust in their employer as the reason.<br />
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Source: 2010 Ethics & Workplace Survey ~ Deloitte, New York<br />
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READING HABITS<br />
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When 1,015 working women were polled on their workday reading habits, 40 percent said their work schedule has caused them to reduce their time spent reading newspapers or magazines.<br />
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Source: Workplace Media, Cleveland<br />
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(These quick facts were reported by the Human Resource Executive magazine)<br />
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TOOLS, PRODUCT & RESOURCES<br />
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Management E-Learning Courses<br />
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Our e-learning format is designed to maximize participant learning while minimizing time away from the job. Employees can work at their own pace during downtime, instead of juggling projects and rescheduling important meetings to make time for training classes.<br />
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We offer the award-winning Leadership Series curriculum in a convenient, interactive online format. Vital E-Learning provides supervisors, team leaders and managers with the best skills-based training from any computer, enabling leaders to work at their own pace, as time allows. With these courses, organizations can provide their employees with valuable training in leadership skills, sales proficiency, productivity, customer service, and talent management.<br />
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More information:<br />
http://www.chartcourse.com/supervisory_training.html<br />
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Customer Service Training Video Library<br />
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Train your entire workforce in the art of exceptional customer service. The Service First Video Library is a powerful video-based training system making it easy to train any number of employees - with no limits and with immediate results. The program includes 12 videos, slides, facilitator guide and handouts. The videos are appropriate for any industry.<br />
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Includes free shipping globally<br />
$1495<br />
http://www.chartcourse.com/servicevideo.htm<br />
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401 Proven Ways To Retain Your Best Employees<br />
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This book is packed with loads of practical advice, tips, case studies, suggestions, and examples that not only retain, but also engage and make your people as productive as possible. Unique from other books on the market today, it provides tried and true practices that will quickly transform your place of business. The book is divided into eight sections, each focusing on a key element of employee retention.<br />
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http://www.chartcourse.com/401-provenways.html<br />
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ASSESSMENTS TO HIRE, DEVELOP AND RETAIN GOOD PEOPLE<br />
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Have you ever made a bad hiring decision? Did the person you hired turn into someone different than how he presented himself during the interview? A properly designed interviewing and hiring process could have prevented the mistake and saved you time, frustration and money.<br />
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Assessments provide you an unemotional evaluation of a candidate's behavior, attitude and motivations – qualities difficult to judge in an interview alone.<br />
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We provide a comprehensive portfolio of hiring and development assessments. Please contact us if we can provide a customized solution to your hiring and<br />
development needs.<br />
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Contact us at 770-860-9464 for additional information.<br />
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http://www.behaviorprofile.com<br />
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WHAT WE DO: HELPING ORGANIZATIONS CHART THEIR COURSE<br />
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Greg Smith is a dynamic keynote speaker, author and organizational improvement consultant. He is the CEO and Lead Navigator of Chart Your Course International located in Atlanta, Georgia.<br />
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We help clients in the following areas:<br />
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--Leadership Keynotes<br />
--Strategic Planning<br />
--Leadership & Organizational Effectiveness<br />
--Employee Engagement<br />
--Job Satisfaction<br />
--Employee Retention<br />
--Selection and Hiring Solutions<br />
--Creating a Customer Service Culture<br />
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http://www.chartcourse.com/whatwedo.html<br />
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Contact us to arrange a complimentary discussion on how we may be able to assist you.<br />
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http://www.chartcourse.com/contactus.htm<br />
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Copyright 2010, CYC International Inc.<br />
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Published by Greg Smith<br />
Chart Your Course International Inc.<br />
Phone: 770-860-9464/800-821-2487<br />
Address: 2814 Hwy 212, Conyers, GA. 30094<br />
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http://www.Chartcourse.com<br />
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Posted by Chart Your Course International We show businesses how to hire, retain and engage the workforce. http://www.chartcourse.com 770-860-9464<br />
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