CRUISING THE SIX SIGMA HIGHWAY. Six Sigma is driven along a powerful road map called. DMAIC—Defines, Measures, Analyzes, Improves, and Controls. This system provides incremental improvement for existing processes not meeting specifications, including recruiting and selection applications for HR.

Stop 1 (on DMAIC map) – Defines. First, define the business case, which is driven by some measure of profitability. From there, state the problem, goal, and business case; establishes scope; includes a cost-benefit projection; and project(s) milestones. Next map the process, which has the suppliers on the input side and the customers on the output; the process yields different results. For example, if the scope of the project is to source hirable employees, the talent bank of potential hires, job boards, Web 2.0 sites like LinkedIn are the input, and the output is the selected group of hirable candidates. Final insert the “voice of the customer”, which involves gathering feedback from customers to determine key issues and meet CTQs (critical to quality) defined by the customer which may be percentage of submissions with hard to find skill, requirement to work a night shift, well spoken English, no more than 3 interviews to a fill. The goal is to proactively meet the customer’s expectations with innovation.

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