OBJECTIVE:
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       Seeking a challenging position in a big organization where my skills and experience would be further enhanced and utilized.

EDUCATION:
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       2002-2007 Azhar University Damanhour, Egypt
       Faculty of Law
       Grade: Good
       Certified in Six Sigma Green Belt.
       Certified in Customer Service specialized.
       Certified In Business Skills Development Package.
       Certificate of technical analysis
-In this modules
1- Introduction to Technical Analysis
2- Trend concepts
3- Support & Resistance
4- Price patterns – Continuations
5- Price patterns – Reversals

SKILLS:
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       1- Computer Skills:
       Excellent knowledge of Microsoft office 2003
       Very Good knowledge of Website designing
       Good knowledge of PhotoShop CS2

2- Language Skills:
       Native language Arabic
       Good command of both written and spoken English
       Special Skills:
       Adept in Presentation Skills-Communication Skills-Ambitious
       Working under pressure-Hard Worker

EXPERIENCE:
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March 2004- January 2010 PC Technology Alex, Egypt
1- maintenance Hardware and software (2 and half years)
2- Utilized Photoshop CS2 (1 year)
3- sales representative of hardware and software (2 and a half years)


January 2010 – Until Now IMS certification Alexandria, Egypt
Sales Consultant



TRAINING       :
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October 09-February 10 Basic Business Skills Acquisition (BBSA) Alexandria, Egypt, sponsored by the Future Generation Foundation (FGF)

Training
 Developed Language and Computer skills.

       Enhanced Presentation & project development skills.

       Acquired basic business skills including: marketing, sales, banking, accounting, business correspondence and report writing.

       Developed Customer Service skills sponsored by Talal Abo Ghazala Company.

       Attained professional & high quality training to meet customer's expectations

       Developed communication skills to deepen the relationship with customers and ensure that customer's profiles are updated.

        Total 63 hours of Human Resources program from (GRP) Graduate Resource Program

       Acquired Mission Critical Customer Care skills designed for both telephone and face-to-face interactions.
       Usage of telephone etiquette.
       Trust & rapport building.
       Active Listening Skills.
       Problem Solving.
       Defusing Anger.
       Stress Control.
       Managing Customer Expectations.
       Conflict Management.
       Innovation in the workplace.
       Help to run business or organization more efficiently and profitably
       Provide a way to reduce waste, stop delivering defective products and services from inefficient processes, and make the customers more than satisfied .
       Fixing the problems that will have the greatest payoff in terms of cost savings, improved customer satisfaction, and profit
       problem-solving technology that uses a process and how far these Data, measurements, and statistics to outputs deviate from perfection.
       identify the vital few factors that will
dramatically decrease waste and
defects while increasing predictable
results, customer satisfaction, profit,
And shareholder value.

ACHIEVEMENTS        :
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Successful completion the goal of the company and stay in touch with customers and achieve 40% of the company's sales
Customers increase by 25% in the last summer


INTERESTS:
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       Football, traveling, swimming



PERSONAL INFORMATION:
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       Date of Birth: 3/3/1985
Marital Status: Single
Military Status: Completed