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    My Name Is Ahmed
    ahmed hemida
    AHMED HEMED ABDEL AZIZ
    32 Sherka el Arabia, St, El Syouf
    Alexandria, Egypt
    Telephone: (2035036759)
    Mobile: (20129997914)
    E-mail: hamedich_85@yahoo.com



    OBJECTIVE:
    -----------------
           Seeking a challenging position in a big organization where my skills and experience would be further enhanced and utilized.

    EDUCATION:
    ------------------
           2002-2007 Azhar University Damanhour, Egypt
           Faculty of Law
           Grade: Good
           Certified in Six Sigma Green Belt.
           Certified in Customer Service specialized.
           Certified In Business Skills Development Package.
           Certificate of technical analysis
    -In this modules
    1- Introduction to Technical Analysis
    2- Trend concepts
    3- Support & Resistance
    4- Price patterns – Continuations
    5- Price patterns – Reversals

    SKILLS:
    ------------
           1- Computer Skills:
           Excellent knowledge of Microsoft office 2003
           Very Good knowledge of Website designing
           Good knowledge of PhotoShop CS2

    2- Language Skills:
           Native language Arabic
           Good command of both written and spoken English
           Special Skills:
           Adept in Presentation Skills-Communication Skills-Ambitious
           Working under pressure-Hard Worker

    EXPERIENCE:
    --------------------
    March 2004- January 2010 PC Technology Alex, Egypt
    1- maintenance Hardware and software (2 and half years)
    2- Utilized Photoshop CS2 (1 year)
    3- sales representative of hardware and software (2 and a half years)


    January 2010 – Until Now IMS certification Alexandria, Egypt
    Sales Consultant



    TRAINING       :
    -----------------
           
    October 09-February 10 Basic Business Skills Acquisition (BBSA) Alexandria, Egypt, sponsored by the Future Generation Foundation (FGF)

    Training
     Developed Language and Computer skills.

           Enhanced Presentation & project development skills.

           Acquired basic business skills including: marketing, sales, banking, accounting, business correspondence and report writing.

           Developed Customer Service skills sponsored by Talal Abo Ghazala Company.

           Attained professional & high quality training to meet customer's expectations

           Developed communication skills to deepen the relationship with customers and ensure that customer's profiles are updated.

            Total 63 hours of Human Resources program from (GRP) Graduate Resource Program

           Acquired Mission Critical Customer Care skills designed for both telephone and face-to-face interactions.
           Usage of telephone etiquette.
           Trust & rapport building.
           Active Listening Skills.
           Problem Solving.
           Defusing Anger.
           Stress Control.
           Managing Customer Expectations.
           Conflict Management.
           Innovation in the workplace.
           Help to run business or organization more efficiently and profitably
           Provide a way to reduce waste, stop delivering defective products and services from inefficient processes, and make the customers more than satisfied .
           Fixing the problems that will have the greatest payoff in terms of cost savings, improved customer satisfaction, and profit
           problem-solving technology that uses a process and how far these Data, measurements, and statistics to outputs deviate from perfection.
           identify the vital few factors that will
    dramatically decrease waste and
    defects while increasing predictable
    results, customer satisfaction, profit,
    And shareholder value.

    ACHIEVEMENTS        :
    -------------------------
           
    Successful completion the goal of the company and stay in touch with customers and achieve 40% of the company's sales
    Customers increase by 25% in the last summer


    INTERESTS:
    -----------------
           Football, traveling, swimming



    PERSONAL INFORMATION:
    --------------------------------------
           Date of Birth: 3/3/1985
    Marital Status: Single
    Military Status: Completed



     
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