Emotionally Intelligent Conversations

I recently led a couple of workshops on emotional intelligence and human connectivity for some of my San Francisco Bay Area clients. We focused a great deal on gaining insight into oneself, and developing empathy for others. The HR Director at a law firm asked me if I could write up some of the techniques and tools we covered in my “Emotionally Intelligent Conversations” workshop.

The following are some techniques and tips you can use for having fierce conversations at work, particularly difficult conversations that have to deal with conflict or lack of trust. I often suggest these ideas when coaching clients who are having trust issues and in conflict with one another. Clients have found them to be very powerful and effective. The following are some proven ideas to help you engage in assertive and emotionally resilient conversations.

Human Connectivity

For top leaders, 90 percent of their success can be attributed to emotional intelligence. Those who fail lack emotional competencies.

Three problems can derail potential triumphs:

a. Difficulty in handling change

b. Inability to work well in a team

c. Poor interpersonal relations

Each of these deficits can be resolved through meaningful conversations.

Smart leaders quickly realize that their most valuable currency isn’t money, IQ, advanced degrees, achievements, charisma, good looks, athletic prowess, analytical expertise or other symbols of success. Rather, their most valuable currencies are relationships, emotional capital and the ability to connect with others.

Lack of meaningful connections with coworkers and customers costs companies billions of dollars annually. In a highly competitive marketplace, where most products and services are commodities that customers can acquire from your competitors, human connectivity is often the sole differentiator.

You cannot achieve a deep connection with colleagues and customers unless you bring valuable expertise to the relationship and can access and manage emotions (your own and others’).

Are you working in a professional services firm or other organization where executive coaches are hired to provide interpersonal communication skills and leadership development for organizational leaders? Does your organization provide executive coaching to help leaders improve their interpersonal communication skills? Leaders at all levels need to improve their emotional intelligence and social intelligence competence.

One of the most powerful questions you can ask yourself is “Do I excel at human connectivity by engaging in fierce conversations?” Emotionally intelligent and socially intelligent organizations, provide executive coaching and communications skills training for leaders who want to have fierce conversations and be fully engaged and happy at work.

Working with a seasoned executive coach and leadership consultant trained in emotional intelligence and incorporating assessments such as the Bar-On EQ-i CPI 260 and Denison Culture Survey can help you create an organizational culture where the ability to connect and collaborate with people helps build business success. You can become a leader who models emotional intelligence and social intelligence, and who inspires people to become fully engaged with the vision, mission and strategy of your company or law firm.

I am currently accepting new executive coaching, career coaching, and leadership consulting clients. I work with both individuals and organizations. Call 415-546-1252 or send an inquiry e-mail to mbrusman@workingresources.com.

About Dr. Maynard Brusman

Dr. Maynard Brusman is a consulting psychologist and executive coach. He is the president of Working Resources, a leadership consulting and executive coaching firm. We specialize in helping San Francisco Bay Area companies and law firms assess, select, coach, and retain emotionally intelligent leaders. Maynard is a highly sought-after speaker and workshop leader. He facilitates leadership retreats in Northern California and Costa Rica. The Society for Advancement of Consulting (SAC) awarded Dr. Maynard Brusman "Board Approved" designations in the specialties of Executive Coaching and Leadership Development.

For more information, please go to http://www.workingresources.com, write to mbrusman@workingresources.com, or call 415-546-1252.

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