Tags

    News

    Onboarding Best Practices
    Good Guy = Bad Manager :: Bad Guy = Good Manager. Is it a Myth?
    Five Interview Tips for Winning Your First $100K+ Job
    Base Pay Increases Remain Steady in 2007, Mercer Survey Finds
    Online Overload: The Perfect Candidates Are Out There - If You Can Find Them
    Cartus Global Survey Shows Trend to Shorter-Term International Relocation Assignments
    New Survey Indicates Majority Plan to Postpone Retirement
    What do You Mean My Company’s A Stepping Stone?
    Rewards, Vacation and Perks Are Passé; Canadians Care Most About Cash
    Do’s and Don’ts of Offshoring
     
    Error: No such template "/hrDesign/network_profileHeader"!
    Blogs / Send feedback
    Help us to understand what's happening?
    MANAGING CUSTOMER FEEDBACK
    Guest
    There are a number of excellent resources which help
    organisations to be more responsive to the needs of their
    customers. I recently discovered a publication produced by the
    Australian Parliamentary Ombudsman which provides practical assistance
    on how to better handle the unreasonable demands of a complainant.
    Although this resource is written for public sector I have found
    it to be a wonderful guide for handling a variety of customers,
    clients and staff grievances situations.

    To download visit:

    http://www.ombo.nsw.gov.au/publication/PDF/guidelines/Managing%20Unreasonable%20Complainant%20Conduct%20Practice%20Manual%202009.pdf


     
    Copyright © 1999-2025 by HR.com - Maximizing Human Potential. All rights reserved.
    Example Smart Up Your Business