Continuing on the theme of what you should avoid as you take on a Recognition Resolution, be sure not to complicate the simplicity of recognition. When making recognition available to all, which we’ve seen is most effective with peer to peer recognition, always keep clearly in mind who your power users are and remember they are far outnumbered by your casual users.
In a recent post to his excellent HR Technology blog, Steve Boese spoke well on this when discussing the new Apple iPad and the likely response from users. His points translate well to strategic recognition programs, too.
In terms of strategic recognition programs, the power users need the additional components of reporting dashboards, approval processes, and systems integration. The vast majority of casual users, however, just need to know they can quickly and easily tell their colleagues how valuable and appreciated their efforts are. They don’t need the details of approval process, just the knowledge that their own manager will also see the praise they may receive.
Just like with the Apple iPad, easy-to-use, intuitive recognition technology is never simplistic. It just seems that way.