Cut costs and improve customer service with strategic staffing

In the current economic climate, retailers are not only facing falling sales but also a continuing increase in labour costs which is further impacting on margins and profitability.

Whilst consumers are undoubtedly spending less, they are also spending more selectively, demanding better value and higher standards of service. Managing your staff more efficiently has never been so crucial to success.

What’s more, customer demand can vary from season to season and even week by week, adding even more pressure to maintain optimum staff levels. Implementing a comprehensive workforce management (WFM) strategy can help alleviate the problem by giving you the insight to ensure that staff with the right skills and knowledge are where you need them, when you need them.
It can also help with short and long-term planning giving you greater control over payroll costs and resulting in significant savings.


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Southwest Airlines posts solid financial quarter

Southwest Airlines Co. broke through the dark skies of the recession by posting a profit for the second quarter of fiscal 2009, but warned that the third quarter could be difficult if demand doesn't rebound significantly.

The company recorded a profit of $54 million, or 7 cents per share, down from a profit of $321 million, or 44 cents per share, in the year-ago period. Excluding special items net income was $59 million or 8 cents per share.


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Association of Consulting Engineering Companies recruiting new executive

PATRICIA WILLIAMS

staff writer

The Association of Consulting Engineering Companies-Canada is gearing up to recruit a new president and chief operating officer following the recent resignation of Jeff Morrison.

Association chair Andy Robinson said a transition team is in place and assisting with both short-term and long-term succession plans. ACEC hopes to have a new president on board by the first of October.


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