Neil Moldafsky

Neil I. Moldafsky, Ph.D.<br />
13290 Tall Pine Court <br />
Saint Louis, MO Cell: 314-422-5979<br />
63017 USA Home: 314-579-1912 <br />
email: nmoldafs@swbell.net<br />
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ORACLE INCENTIVE COMPENSATION SENIOR CONSULTANT<br />
Strategy Development; Functional Consulting; Project Management; and Training<br />
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I have over twenty-five years experience as a business manager. This includes more than 10 years hands-on involvement with Oracle Incentive Compensation (OIC). <br />
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I have been involved with more than 7 Oracle implementations and have just completed a successful incentive compensation implementation. <br />
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Objective:<br />
A full-time or contract position as a Senior Oracle Incentive Compensation Functional Consultant..<br />
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Management Summary: <br />
Oracle CRM Business Processes and Functionality Experience<br />
I have a successful record of implementing Oracle's 11i Sales, Marketing and Incentive Compensation applications. Developed detailed Business Models of sales processes for the Oracle License Sales and Consulting Sales forces. <br />
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CRM Strategy Development Experience<br />
Worked collaboratively with C-Level clients to develop their CRM/e-business strategies. This included identifying areas for improvement and quantifying benefits through providing a detailed analysis of cost and benefits associated with implementing an e-business/CRM solution.<br />
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CRM Business Experience<br />
Extensive business experience managing Sales and Marketing business operations in the Telecommunications Industry. This includes hands-on experience with:<br />
• Sales Operations<br />
• Sales Compensation<br />
• Sales Force Automation<br />
• Marketing Campaign Management<br />
• Product Management<br />
• Product Development<br />
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Telephony Experience<br />
Extensive hands-on and management experience in the Information Technology, Product Management, Product Development, and Sales Operations Departments of a major Regional Bell Operating Company.<br />
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Higher Education Experience<br />
Served as an Adjunct Associate Professor in the undergraduate and graduate programs at Saint Louis University, Webster University, and Maryville University teaching:<br />
• Applied Organizational Behavior, <br />
• Information Technology Management, and <br />
• Management Strategy.<br />
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Professional Experience<br />
October 2008 to November 2008<br />
AZZ, Inc.<br />
Independent Consultant<br />
• Resolved Oracle Incentive Compensation implementation issues.<br />
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November 2007 to October 2008<br />
DCC-Services<br />
Independent Consultant<br />
• Lead team of 4 in the implementation of Oracle Incentive Compensation 10.10.2<br />
• Project was awarded Oracle’s prestigious Titan Award as one of 12 - 18 projects recognized across the globe each year. The award was based on the complexity of the implementation and the successful effort to complete the implementation with high level of client satisfaction and performance. <br />
• Developed detail requirements documentation <br />
• Designed detail requirements for complex pre-processor<br />
• Designed detail requirements for complex interface to Accounts Payable Vendor Table for Vendor specific information<br />
• Successful implementation of standard contracts, including testing, documentation & training<br />
• Successful implementation of complex contracts, including testing, documentation & training<br />
• Trained Client <br />
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January 2007 to September 2007<br />
IT Convergence<br />
Managing Principal Consultant<br />
• Developed and Published White Paper titled The Value of a State-of-the-Art Enterprise Incentive Management System.<br />
Client: Eaton Corporation <br />
• Led team of 7 in developing curriculum for Eaton Internal CRM training.<br />
• Managed budget and schedule throughout curriculum development.<br />
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January 2004 – December 2006<br />
BearingPoint<br />
Manager<br />
• Led BearingPoint Internal Pre-audit Team<br />
• Successfully led a team of pre-auditors for the FY06 Q2 internal audit <br />
• Assigned and scheduled workload per each individual’s skills <br />
• Provided remedial training for the team members requiring additional assistance <br />
• Modified existing training documents to make them current and more effective<br />
• Active member of the BearingPoint Internal Audit Team<br />
• Worked with one of our internal audit teams to help prepare engagement binders for the formal review with our external auditor.<br />
• Successfully communicated with teams and MD's to gather the necessary project financial information to complete the deliverables.<br />
• Led the BearingPoint Oracle Incentive Compensation Team as they implemented Oracle Incentive Compensation 11.5.10.<br />
Client: Zale Corporation<br />
• Implemented Oracle Incentive Compensation.<br />
• Led Client Incentive Compensation in the development of over 75 Compensation Plans, which included over 95 Plan Elements, and in excess of 125 Compensation Formulae.<br />
• Developed 190+ Test scenarios.<br />
• Coordinated interfaces and conversions with technical staff.<br />
• Developed user documentation<br />
• Developed and documented new Incentive Compensation process flow diagrams.<br />
• Trained Zale’s Incentive Compensation support staff<br />
• Provided Production Support for Oracle Incentive Compensation 11.5.7<br />
• Resolved day-to-day and month-end Incentive Compensation challenges without jeopardizing payroll schedules.<br />
Client: Kinkos<br />
• Implemented a completely new comp plan for a specific type of National Account.<br />
Client: Canon<br />
• Developed an Incentive Compensation Gap Analysis between the Canon subsidiaries that is in production with the Canon subsidiary that is to be implemented.<br />
• Led a Workshop introducing Incentive Compensation to Canon’s West Region.<br />
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June 2003 – January 2004 <br />
The Alexander Group, Inc.<br />
Sr. Consultant, Integration Services<br />
• Led functional team in the development of an Online Sales Force Effectiveness Survey for a Major International Corporation<br />
• Contracted with Translation Company to translate survey into Japanese.<br />
• Successfully tested online survey tool in English and Japanese.<br />
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March 24, 2003 – March 27, 2003<br />
Independent Contractor (IT Convergence)<br />
Workshop Facilitator<br />
• Worked as an independent consultant at IT Convergence serving as a Workshop Facilitator.<br />
• Led a 3-½ day Incentive Compensation workshop to verify their current implementation efforts.<br />
• Developed a Training Document describing, at a macro level, processes necessary for the implementation and processes for the operation of Oracle Incentive Compensation.<br />
• Developed a Training Document describing in detail the steps required to build a compensation plan. <br />
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August 2002 – March 2003<br />
Independent Contractor (Dynamic Information Systems)<br />
Senior Consultant, Incentive Compensation<br />
• Implementing Oracle Incentive Compensation, version 11.5.7, for an organization in Minnesota.<br />
• Worked with Sales Executives to develop their Incentive Compensation solution<br />
• Developed business requirements for the implementation of Oracle's Incentive Compensation application.<br />
• Documented Current Business processes for Incentive Compensation using Oracle’s AIM methodology.<br />
• Developed and documented new business processes and procedures Incentive Compensation using Oracle’s AIM methodology.<br />
• Presented Incentive Compensation solution to the Incentive Compensation Team and VP-SALES.<br />
• Developed Incentive Compensation Test Scenarios.<br />
• Developed Setup Planning documents for Incentive Compensation.<br />
• Developed Incentive Compensation Implementation Plan<br />
• Developed business requirements for the implementation of Oracle's Royalty Application Suite.<br />
• Documented Current Business processes for Royalty Application Suite using Oracle’s AIM methodology.<br />
• Developed and documented new business processes and procedures Royalty Applications using Oracle’s AIM methodology.<br />
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July 2001 - May 2002<br />
Independent Contractor (Pomeroy/Ballantyne Consulting Group)<br />
Senior Consultant-Customer Relationship Management<br />
• Implemented Oracle's 11i Incentive Compensation application for Private Business, Inc. (PBI).<br />
• Worked with Sales Executives to develop their Incentive Compensation solution<br />
• Developed business requirements for the implementation of Oracle's Incentive<br />
• Compensation application for PBI.<br />
• Developed new business processes and procedures.<br />
• Presented Incentive Compensation solution to PBI's Incentive Compensation Team, CFO and CSO.<br />
• Developed Test Scripts for Conference Room Pilot.<br />
• Developed Setup documents.<br />
• Worked closely with client representatives to ensure knowledge transference.<br />
• Developed transition plans and assisted in transition to production environment.<br />
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January 1998 - June 2001<br />
Oracle Corporation<br />
Managing Principal Consultant, Customer Relationship Management<br />
• Defined business requirements for the implementation of Oracle's 11i Marketing Online application for AmeriCredit Corporation.<br />
• Developed detailed Oracle 11i Business Models for sales processes, including Opportunity Management, Lead Management, and Incentive Compensation.<br />
• Developed a solution for Compaq Computers Latin America and Caribbean Division to accurately compensate their sales personnel in a timely manner using Oracle 11i Incentive Compensation.<br />
• Developed a CRM 11i Strategy and Solution for Xeta Technologies utilizing: Customer Care, Service Contracts, and Sales Online.<br />
• Developed and Proposed an Oracle CRM 11i solution to Silgan Plastics that included Customer Care, Field Sales, and Sales Compensation. <br />
• Developed customer training for the information flow and business processes for the Unext Oracle Sales Compensation 11i implementation.<br />
• Developed Oracle CRM Consulting replies to RFPs for Allstate Insurance and Mutual of Omaha explaining the value of Oracle CRM 11i Consulting and the benefits of implementing an Oracle CRM solution.<br />
• Developed high level Gap Analysis Document and Business Requirements Mapping document for the implementation of Oracle 11i Sales Compensation for Halo Corp.<br />
• Developed a Current Business Baseline document for Sales, Marketing, and Sales Compensation for Omnifax defining their CRM business flows.<br />
• Participated in the CRM 11i Strategy Development and Solution Value Assessment (SVA) for Netpliance. <br />
• Participated in the Principal Financial Group Sales Compensation 11i implementation project.<br />
• Developed an executive-level presentation of Oracle's CRM 11i Product Suite and <br />
E-Commerce Solution.<br />
• Participated in Sprint Finance Reengineering Data Warehouse Review<br />
• Worked with Level 3 Communications to develop their Sales Compensation Requirements.<br />
• Developed initial Project Accounting requirements for SBC-TRI.<br />
• Created several formal Proposals for Oracle Sales Compensation Consulting Services including the following: AirTouch, Level 3 Communications, Pegaso Communications, and GTE Internetworking.<br />
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January 1968 – November 1997<br />
Southwestern Bell Telephone Company<br />
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Area Manager, Sales Operations, Agency, and Sales Methods<br />
• Project manager for development and implementation of a new Commission System utilizing Oracle 10.3 Sales Compensation software. <br />
• Actively managed the project and project team to ensure that systems design, development, and implementation accomplish project goals and objectives within schedule and budgetary constraints. <br />
• Managed all project resources, including four external consultants and four internal information systems resources. <br />
• Managed all project issues, including requirements development, process issues, vendor issues, design issues, budget issues, schedule issues, and change management issues for the Commission System project.<br />
• Led selection team charged with replacing the existing Sales Force Automation (SFA) System with a packaged solution. <br />
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Area Manager, Sales Operations. <br />
• Responsible for the management and support of Marketing Campaigns with external Telemarketers.<br />
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Area Manager, Marketing-Product Management. <br />
• Responsible for the development and support of product, pricing, promotion, and channel distribution of a packet-switch data transmission service.<br />
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Area Manager, Marketing-Product Development & Innovation.<br />
• Responsible for the successful adoption of Electronic Data Interchange (EDI) procedures by Southwestern Bell Telephone. Presented development plans at a National EDI Users Conference.<br />
• Responsible for the development and implementation of telecommunications software products in a "Skunk Works" environment.<br />
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Area Manager, Information Systems<br />
• Provided Business Systems Consulting services to internal customers for accounting, risk management, and directory advertising systems. This included working with clients to select software and hardware to satisfy their business needs. This required working with clients, from clerk to executive level, to determine their business requirements; develop feasibility studies with cost analyses; and design a system to satisfy their needs. Team Leader responsible for working with internal technical staff and/or software package vendors.<br />
• Manager of systems analysts and programmers responsible for the design, development, implementation, and maintenance of mainframe and mini-computer information systems for internal service order, billing, and directory advertising processes. Designed, programmed, implemented, and maintained mainframe information systems for internal service order processing and rating.<br />
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Publications: <br />
• "Attributes Affecting Computer-Aided Decision making," Computers in Human Behavior, with Ik-Whan Kwon, February 1994<br />
• "Economic Theory of Gift-giving in the Healthcare Industry: A Case of Charity Care," International Association of Management Journal, , with Ik-Whan Kwon and David Martin, August 1997<br />
• "The Effects of Information Technology on Hospital Profitability," published Dissertation, 1995<br />
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Education: <br />
• Saint Louis University, Ph.D., Management/Decision Science, 1995<br />
• Southern Illinois University, M.S., Business Administration, 1985, Graduated with Honors, Member of Beta Gamma Sigma, National Honor Society<br />
• Washington University, B.S., Business, 1971, Graduated with Final Honors, Member of Alpha Sigma Lambda.<br />