The current Incentive Performance Center newsletter, The Performance Executive, just published a great summary of survey results that demonstrate the value and importance of employee engagement. Here’s what they had to say:

For those companies still looking for evidence of a dollars-and-cents return on efforts to engage employees, channel partners, and customers, here's a rundown of recently-reported survey results:

•       A recent BlessingWhite study found a clear correlation between engagement and retention, with 85% of engaged employees indicating that they plan to stay with their employer for at least the next 10 months.
•       Towers Perrin found that high-engagement firms experienced an earnings-per-share (EPS) growth rate of 28%, compared with an 11.2% decline for low-engagement firms.
•       Gallup research indicates that public organizations ranking in the top quartile of employee engagement had EPS growth more than two-and-a-half times greater than organizations that were below average.
•       Data from Best Buy shows that stores where employee engagement increased by a tenth of a point (on a five-point scale) experienced a $100,000 increase in annual sales.
•       JC Penney has found that stores with top-quartile engagement scores generate roughly 10% more in sales per square foot than average and 36% more operating income than similar-sized stores in the lowest quartile.
•       A Manpower survey of call-center customers and employees revealed that centers with high employee satisfaction also have high customer satisfaction, whereas centers with low employee satisfaction have low customer satisfaction.
•       A report by the Society for Human Resource Management (SHRM) estimates that by strengthening engagement, Molson Coors saved more than $1.7 million in one year – citing one example where the average cost of a "safety incident" for an engaged employee was $63, compared with an average of $392 for a disengaged employee.
•       Gallup research has also shown that engaged employees are more productive, profitable, safer, create stronger customer relationships and stay longer with their companies than less engaged employees.

What are you doing about employee engagement in your organization?