Oddly, just when information demand rises, more often than not, leaders fail miserably on the supply side. They might, for example, believe sending out an email will suffice. Or,
even worse, they may defensively respond to requests for more, in-depth information.

With that context, we frequently are astonished by leaders who believe they can simply mandate change. Whether it's a re-organization, a new ERP implementation or a changing business strategy, you can only achieve results when people are energized and committed to change. Simply stated, the less the commitment, the more the resistance.


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