As you reflect on the excerpt below, think of whether your recruitment process is hospitable to the candidate. Because just like the guest at the restaurant, anything less than a great experience can have a detrimental effect on your brand.
From Setting the Table by Danny Meyer.....
"Understanding the distinction between service and hospitality has been the foundation of our success. Service is the technical delivery of a product. Hospitality is how the delivery of that product makes the recipient feel. Service is a monologue - we decide how we do things and set our own standards for service. Hospitality, on the other hand, is a dialogue. To be on a guest´s side requires listening to that person with every sense, and following up with a thoughtful, gracious, appropriate response. It takes both great service and great hospitality to rise to the top."
