Whether we are dealing with coworkers, suppliers or our amazing clients, we WOW people with our amazing service by going above and beyond the call of duty and exceeding expectations.
We will always be transparent, truthful and constructive. Fundamentally, we believe that openness and honesty make for the best relationships because that leads to trust and faith. We value strong relationships with managers, direct reports, customers (internal and external), vendors, business partners, team members.
Passion is contagious and is something we show each day. We value passion, determination, and perseverance. We believe in having a positive and optimistic (but realistic) attitude about everything we do because this inspires the same in others.
We encourage diversity in ideas, opinions, and points of view. We take ownership of issues and collaborate with other team members whenever challenges arise. We are more than just a team though -- we are a family. Our bonds go far beyond the typical "co-worker" relationships found at most other companies.
Sometimes it takes a failure with a dash of persistence to get it right. We were the first company to launch Webcasts in 1993 for HR professionals. Sometimes launches aren't perfect but that's ok. We fail fast and regroup. Sometimes you win, sometimes you learn but we do not like to lose. Failure is not the opposite of success; it is on the road to it.
We lead and encourage change and we want leaders that can quickly adapt. We never accept the status quo because historically, the companies that get into trouble are those that aren't able to respond quickly enough to change.
We value fun and hire only quirky people, which enables us all to show how unique we are in this world. We want the company to have a unique and memorable personality. One of the (great) side effects of encouraging quirkiness is that it leads people to think outside the box and be more innovative and contribute ideas that you would never have thought possible.
It’s important to be bold and innovative and take risks as long as we’re on the path to improvement. We should always be seeking adventure and having fun exploring new possibilities. By having the freedom to be creative in our solutions, we end up making our own luck. We approach situations and challenges with an open mind.
It's important for employees to grow both personally and professionally, to learn something each day at work, and to share this learning. We believe that inside every employee is more potential than even the employee himself/herself realizes and our job is to uncover the hidden potential and apply it in a meaningful and exponential way to their every day work environment.
We are self funded and need to treat every dollar like it was our own. Every dollar we save, we can use to develop people or invest in our business. We reward frugality and have always been about being able to do more with less. In order to stay ahead of the competition (or would-be competition), we need to continuously innovate and make significant improvements to our operations, increasing operational efficiencies as well improving the client experience.
