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eBulletin - Staffing Update - Week of July 31, 2006
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This week's topics:
- Recruitment
- Retention Strategy
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Mark McAuliffe
HR.Com's senior analyst and Community Leader for Workforce Acquisition.
mmcauliffe@hr.com |
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Featured Workforce Acquisition blog:
Trusting Your Intuition? ... A lesson for recruitment professionals
In today's issue (7/31/06) of Harvard Business School's Working Knowledge, professors Max H. Bazerman and Deepak Malhotra provide readers with a few strategies that in their words "guard against falling back on intuition during times of stress and indecision in negotiation." While the strategies suggested are primarily directed at individuals engaged in negotiation, the parallel to recruitment is compelling. Finding the candidate that best fits a position is indeed a negotiation.
Read More | Post Your Comments | Access All Blogs
To contribute content, send your case study or research to mmcauliffe@hr.com
All articles are now available to all logged in members of HR.com for FREE. New articles added daily.
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 The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees - summary
Author: James L. Heskett, W. Earl Sasser, Jr., and Leonard A. Schlesinger
In their groundbreaking book, The Service Profit Chain (1997), Heskett, Sasser, and Schlesinger asked the question of why a few service enterprises seem to be consistently better at what they do than their competitors. Their answer, based on years of research, revealed the use of a set of quantifiable relationships. These relationships form the foundation for a powerful strategic service model that stands as an effective framework for erecting more focused operations and marketing capabilities.
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