Click for Buyer's Guide FAQ for Vendors Only
Why should I participate as a vendor?
Why should I pay to upgrade my listing from Basic to Gold or Platinum?
The most significant advantage of an upgraded listing is the market and industry data you will receive in aggregate. This data will allow you to drill down on your customer feedback and do competitive analysis by demographic.
Does the Comparison Grid change once I’ve embedded it onto my website?
Yes. The Comparison Grid will update in real time as reviews and ratings are entered into the Buyer's Guide by HR Professionals.
Why are you asking for the version number in your survey?
Product version is tracked so that vendors are able to show improvements in their product lines.
Why are you asking for how long the organization has been using the product?
This field is not disclosed with others. It is used to collect aggregate data for market size and market share.
Why are you asking for the percentage of the workforce that uses the product?
This field is not disclosed with others. It is used to collect aggregate data for market size and market share.
Why are you asking for contract value, length and expiry date?
These fields are not disclosed with others. The contract value and expiry date are important as they can help us determine total market size for a particular product line (something the industry desperately needs). Using this data we can also break it down by company size and industry. For example, screening in healthcare for firms fewer than 1000 employees is XXXX, whereas screening for healthcare for firms over 10,000 employees is YYYY. With respect to market research, we can also determine market churn, client retention and many other things that vendors and HR Professionals can only see in aggregate. As a vendor, you can see your results versus the aggregate.
Why are there elements listed in your brochure that are not on the website?
These elements are still undergoing development. They will be added to the Buyer's Guide and available for use very soon.
My Company is not listed, how do I add it?
You may add a new company into your personal profile as you create it. For the Buyer's Guide however, you must contact us directly to add a company. Many companies are already listed so please double check your spelling during your search.
I don’t see any ‘Edit’ buttons, how do I update/edit the company profile?
If there are no ‘Edit’ buttons on your view of the profile, you likely don’t have editing permissions. Depending on the Listing Package the company has listed there may be a limited number of editors to the profile. Please contact HR.com and we will be able to solve this issue for you.
How do I add a product?
How do I add a video?
How do I edit an existing product?
How do I delete a product?
You can no longer directly delete products from your listing. If you have discontinued a product and would like it removed, please contact your rep and ask for guidance. We do not want companies deleting products simply because of a few negative reviews.
How do I edit all the other information?
How do I change my logo?
How do I change or update my contact information?
A competitor has posted a nasty review; how do I get it removed?
Call your HR.com rep and if the review is truly from a person who does not use your service or it is from a competitor, it will be promptly removed. Please recall all reviews are public, so you will see the company and we will have access to the review.
Does it cost me any money to send out the survey to my clients?
No, it is free and included in all 3 listing packages.
Can we address feedback directly to the user?
There are 2 ways to address feedback to the user. You can add commentary directly into the review. And of course, since it is your customer, you can connect with them off line or you can connect with them through our internal messaging systems.
The products you are rating we no longer support, what now?
This will happen over time, and ultimately these will cease to be rated or people can look at current ratings by time only. Additional functionality will be built to address this in the future.
How will I be included in applicable virtual events?
When you filled in your company profile, you selected categories into which your products and services fit. When an event is planned in one of those spaces, your company will be included at no additional cost.
What kind of comparative analysis is done and how will I be included?
Using our quadrant widget you can compare yourself to your competitors and embed this grid onto your website and into your documents. You choose how many, and which criteria will be used the comparison.
How is HR.com going to get HR professionals to complete the survey?
We have 249,090 members. We are going to ask them in emails, at tradeshows, onsite, when they register for an event, and when they register as a new user. We touch our users many ways and this will encourage lots of data.
Can I ask my clients to respond and offer a rating directly to my company?
Absolutely. Your link is available in your company profile to share with all. Similar to how TripAdvisor sends out an email after a stay, we want this to be the same type of service.
I am a software integrator for the company. How can I use this tool?
- Showcase your clients and expertise;
- Allow you to listen to the voice of your customers, and interact with them in a proactive, positive manner;
- Enable you to determine market position by industry, company size, stakeholder position, level of engagement, ability to recommend;
- Let all of your clients be referable, and where they wish, contactable to potential buyers for references;
- And much more.
Why should I pay to upgrade my listing from Basic to Gold or Platinum?
The most significant advantage of an upgraded listing is the market and industry data you will receive in aggregate. This data will allow you to drill down on your customer feedback and do competitive analysis by demographic.
Does the Comparison Grid change once I’ve embedded it onto my website?
Yes. The Comparison Grid will update in real time as reviews and ratings are entered into the Buyer's Guide by HR Professionals.
Why are you asking for the version number in your survey?
Product version is tracked so that vendors are able to show improvements in their product lines.
Why are you asking for how long the organization has been using the product?
This field is not disclosed with others. It is used to collect aggregate data for market size and market share.
Why are you asking for the percentage of the workforce that uses the product?
This field is not disclosed with others. It is used to collect aggregate data for market size and market share.
Why are you asking for contract value, length and expiry date?
These fields are not disclosed with others. The contract value and expiry date are important as they can help us determine total market size for a particular product line (something the industry desperately needs). Using this data we can also break it down by company size and industry. For example, screening in healthcare for firms fewer than 1000 employees is XXXX, whereas screening for healthcare for firms over 10,000 employees is YYYY. With respect to market research, we can also determine market churn, client retention and many other things that vendors and HR Professionals can only see in aggregate. As a vendor, you can see your results versus the aggregate.
Why are there elements listed in your brochure that are not on the website?
These elements are still undergoing development. They will be added to the Buyer's Guide and available for use very soon.
My Company is not listed, how do I add it?
You may add a new company into your personal profile as you create it. For the Buyer's Guide however, you must contact us directly to add a company. Many companies are already listed so please double check your spelling during your search.
I don’t see any ‘Edit’ buttons, how do I update/edit the company profile?
If there are no ‘Edit’ buttons on your view of the profile, you likely don’t have editing permissions. Depending on the Listing Package the company has listed there may be a limited number of editors to the profile. Please contact HR.com and we will be able to solve this issue for you.
How do I add a product?
- Search for your company and select it
- Under the ‘Company Products’ tab click ‘Add’
- Complete the product form and hit ‘Save’
How do I add a video?
- Search for your company and select it
- Under the black heading ‘Media’, click ‘Video’
- Click ‘Edit’, click ‘Delete’, Upload a new video, and hit ‘Save’
How do I edit an existing product?
- Search for your company and select it
- Under the ‘Company Products’ tab and find the product you wish to edit
- Click on the ‘Pencil’, complete the product form, and hit ‘Save’
How do I delete a product?
You can no longer directly delete products from your listing. If you have discontinued a product and would like it removed, please contact your rep and ask for guidance. We do not want companies deleting products simply because of a few negative reviews.
How do I edit all the other information?
- Search for your company and select it
- Click the black heading
- Click ‘Edit’, make your changes, and hit ‘Save’
How do I change my logo?
- Search for your company and select it
- Click on your logo
- Click ‘Delete’
- Browse for, and upload your logo
- Hit ‘Save’
How do I change or update my contact information?
- Search for your company and select it
- Under the black heading ‘Master Data’, click ‘Address’
- Click ‘Edit’, make your changes, and hit ‘Save’
A competitor has posted a nasty review; how do I get it removed?
Call your HR.com rep and if the review is truly from a person who does not use your service or it is from a competitor, it will be promptly removed. Please recall all reviews are public, so you will see the company and we will have access to the review.
Does it cost me any money to send out the survey to my clients?
No, it is free and included in all 3 listing packages.
Can we address feedback directly to the user?
There are 2 ways to address feedback to the user. You can add commentary directly into the review. And of course, since it is your customer, you can connect with them off line or you can connect with them through our internal messaging systems.
The products you are rating we no longer support, what now?
This will happen over time, and ultimately these will cease to be rated or people can look at current ratings by time only. Additional functionality will be built to address this in the future.
How will I be included in applicable virtual events?
When you filled in your company profile, you selected categories into which your products and services fit. When an event is planned in one of those spaces, your company will be included at no additional cost.
What kind of comparative analysis is done and how will I be included?
Using our quadrant widget you can compare yourself to your competitors and embed this grid onto your website and into your documents. You choose how many, and which criteria will be used the comparison.
How is HR.com going to get HR professionals to complete the survey?
We have 249,090 members. We are going to ask them in emails, at tradeshows, onsite, when they register for an event, and when they register as a new user. We touch our users many ways and this will encourage lots of data.
Can I ask my clients to respond and offer a rating directly to my company?
Absolutely. Your link is available in your company profile to share with all. Similar to how TripAdvisor sends out an email after a stay, we want this to be the same type of service.
I am a software integrator for the company. How can I use this tool?
- In our Buyer's Guide you will also be rated and can you use this market position to grow your business.
- You can identify potential clients that are having issues and perhaps require your services. You can show case your expertise and help the vendor grow their business as well.
Click for Buyer's Guide FAQ for HR Professionals Only
Why should I publish feedback on my vendors?
Will my answers be made public?
Yes. Some of your answers will be available to the general public and published in the Buyer's Guide. As indicated in the survey, some information will not be disclosed.
Can I edit my ratings when my vendor shows significant improvement or provides bad feedback?
No, you cannot edit past data but you are able add new reviews. This is very important to us. Say a vendor has stellar service and you have rated it very positively. Then they get acquired and the service level drops. We want to know this, as we can report longitudinal data over time and see changes in service levels, positive or negative.
Why do I need to enter my name and e-mail?
HR.com is seeking only transparent reviews from verified HR professionals. Asking for a company e-mail address allows us to ensure that the rater is actually a user of the product or service they are rating and prevents fraud.
How do I delete my review?
Once your review has been published you are not able to delete it.
What if the product I use isn’t listed?
When will my review be posted?
If you are not in a Sales or Marketing position your review will be posted immediately after completion. If you are in a Sales or Marketing position, your review will be posted after an HR.com Team Member has approved it.
What if it is found that a product has fraudulent reviews?
HR.com has worked extensively to ensure that only verified HR professionals are able to submit product/service reviews. If it is found that there are fraudulent reviews they will be deleted immediately. With the ‘Report Abuse’ capability we are enabling our members to let us know if they find anything unscrupulous.
What should I do if a vendor asks me directly to delete my review?
You cannot delete your review. It is extremely rare that a business would ask you to delete a review, but if this happens, contact us directly and we will take action with the vendor.
- Your feedback will help in several ways. It will showcase your expertise, allows you to share your opinion, acknowledge great work;
- It will help others make better decisions or ask better questions when dealing with potential vendors;
- It will help vendors offer better training and identify issues with their products and services so they can then prioritize these issues.
Will my answers be made public?
Yes. Some of your answers will be available to the general public and published in the Buyer's Guide. As indicated in the survey, some information will not be disclosed.
Can I edit my ratings when my vendor shows significant improvement or provides bad feedback?
No, you cannot edit past data but you are able add new reviews. This is very important to us. Say a vendor has stellar service and you have rated it very positively. Then they get acquired and the service level drops. We want to know this, as we can report longitudinal data over time and see changes in service levels, positive or negative.
Why do I need to enter my name and e-mail?
HR.com is seeking only transparent reviews from verified HR professionals. Asking for a company e-mail address allows us to ensure that the rater is actually a user of the product or service they are rating and prevents fraud.
How do I delete my review?
Once your review has been published you are not able to delete it.
What if the product I use isn’t listed?
- Go to the survey
- Search for the product’s supplier
- Hit ‘Add as new product’
- Enter the name, and a brief description of the product (optional)
- Click ‘Submit’ and begin the survey
When will my review be posted?
If you are not in a Sales or Marketing position your review will be posted immediately after completion. If you are in a Sales or Marketing position, your review will be posted after an HR.com Team Member has approved it.
What if it is found that a product has fraudulent reviews?
HR.com has worked extensively to ensure that only verified HR professionals are able to submit product/service reviews. If it is found that there are fraudulent reviews they will be deleted immediately. With the ‘Report Abuse’ capability we are enabling our members to let us know if they find anything unscrupulous.
What should I do if a vendor asks me directly to delete my review?
You cannot delete your review. It is extremely rare that a business would ask you to delete a review, but if this happens, contact us directly and we will take action with the vendor.
Click for Understanding My Buyers Guide Listing
Are you proud of the work you do in HR? You should be.
Last year, HR.com collected several million pieces of feedback and ratings. When you consider we interact with over 1M HR professionals each and every week, it’s well within our capability to collect this staggering amount of data!
Examples of data collected by HR.com:
- Consumer experience with HR products and services - over 40,000 HR products and service providers listed in our Buyer’s Guide.
- Quality ratings of your leadership programs - HR.com contains over 1,300 programs listed and in 2014-15, 30,000 votes were collected.
- Impact of HR focused education - Over 200 education based programs listed from all major US and Canadian Universities and Colleges offering HR and Leadership programs.
- Best practices and experts in the leadership space, from webcast ratings to comments on articles and people.
- And so much more!
We are working on creating a transparent portal where HR.com members can use the feedback we have collected to:
- Compare Products and Services from different vendors – helping to create a purchase decision similar to TripAdvisor reviews and recommendations. Who has the best hotel in Las Vegas for $150 a night? Or who has the best Applicant Tracking System for a retail firm with 250 employees in Boston? Who has the best internal coaching program? etc.
- Build trust, share experience, connect to share best practices - working with Brainsy, we will be showcasing everyone’s expertise and enable all users to collect a passive income stream showcasing their expertise. You may be an expert at setting up a military recruitment program at Macys or maybe you are an expert at connecting SAP Learning data to Oracle Recruitment data. Our philosophy is that every one is great at something. We just need to discover what that something is and enable them to showcase it.
- Compare Job Data - including salary details, feedback and the ability to chat to a person currently in that position or to someone who has recently left that position.
- Current Company News - What’s making headlines about this company?
- Competitive Analysis - company size, funding, number of employees, sentimental rating on the firm etc.
- Company Trends - metrics and core benchmarks and demographics.
- Comparative Analysis of company awards such as Leadership Excellence, Best Places to work and much more.
Companies, Individuals (users , students, employees) can proactively add “products and services” (think internal coaching programs, awards, rock star profiles, case studies, comparative metrics) that can help differentiate you as an employer to ultimately build out a very positive employment brand. In return, individuals can offer feedback , ratings, or commentary on these products and services.
So, for example…..
If a Candidate is looking for a job at Google or Facebook in California, it would be a huge advantage to learn about each company’s:
- Comparative salary
- People who currently have this role
- Internal coaching and mobility
- Awards won
- Causes or charities
- Daily news
- Trends in employment (Hiring, downsizing, etc.)
FAQ
**Note: this is currently most relevant to the Leadership500 awards, but this process is being simplified and expanded as we move additional feedback systems into unified company view.How did my product /service/program get attached to my company?
Many ways. Someone nominated you (a program manager, someone in the program or someone who has used the program or someone who recommended you to the program). In the latter case, this could be a supplier, a partner or even an individual who is familiar with your products and services. In addition, HR.com will add best practices into the system as they are documented at events or received from suppliers.
Some of my data is incorrect. Can I Change it/Add to it/Enhance it?
Yes, we welcome improvements, but you can not delete negative feedback. We are working on a system where you can respond to it, but you can not hide it or delete it. If you believe the feedback is untrue or malicious, you can alert HR.com and we will work with you to determine the appropriate course of action.
Can I add my own data?
Yes, in some products (Buyer's Guide, Leadership Excellence 500 Awards). Our goal is to have all products fully accessible to the profile owner.
Can I eliminate bad feedback?
If this feedback is slanderous, from a competitor, or fake, then YES. Contact HR.com.
How can I get my employees/customers to provide more feedback?
The more feedback, the better. Links per products are available for sharing.
Can my competitors see my feedback?
Yes.
Can feedback be anonymous?
No.
Can I pull a Competitor's grid and compare it to my company's products and services or create my own magic Quadrant?
Yes, you can do this for free.
